Shipping & Returns


IMPORTANT: COVID-19 UPDATE

Please note: Royal Mail are still facing some delays in certain areas due to the increased demand and lack of staff during COVID.  This can lead to longer delays to receive your parcels once your parcel has been dispatched, so please allow up to 10 working days (UK) and up to 30 working days (International).  This is out of our control but we will do our best to assist you where possible and get updates to ease your worries. 
Please take this into consideration prior to ordering with us.

UK Shipping

1st Class (Non tracked service) - £3.90
2nd Class(Non tracked service) - £3.50

Tracked 24 (fully trackable) - £5.80
Tracked 48 (fully trackable) - £4.80

*Please note if selecting our non tracked service we will not be held liable for any lost or delayed parcels. Once passed over to royal mail control over your item is out of our control*

CLOTHING ONLY -  DPD £4.99


**FREE 2nd CLASS(non tracked service) DELIVERY if you spend £40 or more online (excludes clothing)**


In some instances these times may be exceeded by Royal Mail as the 24/48 hour is an aim and not a guarantee, this is out of our control. 

Please Read

1st class delivery does not mean special next working day delivery, and we still have an order processing time which doesn't include delivery time.  Please take that into consideration when ordering and choosing your delivery method.

We also don't send or have our mail picked on saturdays and sundays so all orders are processed on working days ( Monday- Friday)

If you did purchase a tracked delivery method, please allow a few hours for your tracking information to update via the link sent in your dispatch notice email.

In some instances these times may be exceeded by Royal Mail as the 1-5 days shipping is an aim and not a guarantee. We cannot be held responsible for any delays caused by Royal Mail, these delays (if any) are out of our control. Please allow 5 working days to pass before reaching out to us if you have not received your parcel.

EUROPE/INTERNATIONAL SHIPPING

EUROPE STANDARD (UNTRACKED) £7.50 -£11.60 (Based on weight)
EUROPE TRACKED £9.90-£13.20 (Based on weight)
INTERNATIONAL TRACKED (Rest Of World) - £12.30-£22.45 (Based on weight)
INTERNATIONAL STANDARD (Rest Of World) - £7.90-£21.30

Royal Mail aims to deliver Europe sent items in 3-5 working days and Rest of World in 6-7 working days.
*Please note these are only estimates and can change due to busy periods and other seasonal changes)

Lost / Stolen / Damaged parcels

We cannot be held responsible for lost or stolen parcels. Once your parcel leaves our hands, it is the responsibility of the carrier to deliver your parcel.

By purchasing with Pretty Pawfect Boutique you adhere to these conditions. In the unlikely event your parcel has not arrived or has arrived damaged, you can look to make a claim with Royal Mail.

For any questions regarding shipping please email: Orderhelp@prettypawfectboutique.co.uk

 

International Orders -  Custom/Tax and Duty Fees

Customers are responsible for any customs and import fees due on their orders. We are also not responsible for any delays due to customs.

 

Return & Exchanges

Cancelation 

If you wish to cancel your order, please contact us immediately via email orderhelp@prettypawfectboutique.co.uk
whilst we will make every effort to help, we regret that we cannot cancel your order if this has already processed for dispatch and you will be required to return the item at your cost.

Returns & Exchanges Policy

Returns:

Please be aware that we do not accept exchanges or returns on human apparel or made to order items.

 (made to order items, such as human clothing, phone cases and ID tags)

As of 6/09/21 we will no longer be accepting refunds for sale items. If you have ordered the wrong size we will exchange but all sale purchases are now final and non refundable.


Returns must be made within 14 days. You can fill out the enclose return slip to fill out all details before returning back to us and you can also notify us via email: orderhelp@prettypawfectboutique.co.uk

We will get back to you within 3 working days to confirm your return and send you the relevant information to make your return. 


The item(s) must be returned to us in the original condition with tags attached within 14 days of receiving your parcel in order to be replaced/refunded. Returns made after this time or in an unsuitable condition will not be accepted and will be returned to you at your own cost. 
We like all returned items to be in the same condition they were when received including tags, free from dirt, dog hair  and undamaged so please be aware of this.

Please ensure your return slip includes your:
- Name
- Order Number
- Item description
- Reason for return
- Marking if you want a refund or exchange
- Email address used to place your order, and if different, the email you contacted us on to request your return.



Exchanges:

Please, Please, Please check your dogs sizes against our sizing guides before placing an order!
You can always reach out to us for help if you are unsure prior to ordering.

If your order arrives and you notice you ordered the incorrect size please contact us at: Orderhelp@prettypawfectboutique.co.uk
-
please note you will be responsible for the return and exchange, shipping cost for an exchange and we cannot guarantee we will have the size required for the exchange at that time.


Returned merchandise must be in the condition sold with original packaging and any tags intact. Goods must be unused, in perfect condition so we recommend a careful indoor try on (clean pups only please!) if you need to try on an item. We regret that we cannot accept returns or exchanges for goods that are not in perfect condition like how they were sent to you in.

Please make sure that your return is well packed and includes your order information inside of the parcel including your Name & Order Number and/or email address used to place the order so that we can identify your return quickly and speed up the returns process for you. We cannot accept liability for goods lost or damaged in transit therefore we would recommend that you obtain a free 'Proof of Posting' from the Post Office or choose to send the goods by Recorded Delivery for your records. All returns are made at your own cost. 

Please allow 3-7 days for us to process your return. If you have not heard from us after this time, please reach out to us at: orderhelp@prettypawfectboutique.co.uk with your order name and number.