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Order processing time is up to 3 working days ( this time is excluded from shipping times )
1st Class (Non tracked service) - £3.90
2nd Class(Non tracked service) - £3.50
1st Class Tracked (fully trackable service) - £5.80
2nd Class Tracked (fully trackable service) - £4.80
CLOTHING ONLY - DPD £4.99
PET BEDS ONLY - Parcel Force £8.99
**FREE 2nd CLASS(non tracked service) DELIVERY if you spend £40 or more online (excludes clothing and pet beds )**
We do not currently offer next day delivery at this time
IMPORTANT SHIPPING INFORMATION PLEASE READ
We don't process or send mail on saturdays and sundays so all orders are processed and dispatched on working days ( Monday- Friday)
If selecting our non tracked service we will not be able to offer tracking information on your parcel or held liable for any lost or delayed parcels. Once passed over to royal mail control over your item is out of our control and claims will have to be made through royal mail.
If you did purchase a tracked delivery method, please allow a few hours for your tracking information to update via the link sent in your dispatch notice email.
In some instances these delivery times may be exceeded by Royal Mail as they are an aim and not a guarantee. Please allow 7 working days to pass before reaching out to us if you have not received your parcel.
IMPORTANT: COVID-19 UPDATE
Royal Mail are still facing some delays in certain areas due to the increased demand and lack of staff during COVID. This can lead to longer delays to receive your parcels once your parcel has been dispatched, so please allow up to 10 working days (UK) and up to 30 working days (International). This is out of our control but we will do our best to assist you where possible and get updates to ease your worries.
Please take this into consideration prior to ordering with us.
EUROPE STANDARD (UNTRACKED) £7.50 -£11.60 (Based on weight)
EUROPE TRACKED £9.90-£13.20 (Based on weight)
INTERNATIONAL TRACKED (Rest Of World) - £12.30-£22.45 (Based on weight)
INTERNATIONAL STANDARD (Rest Of World) - £7.90-£21.30
International Orders - Custom/Tax and Duty Fees
Customers are responsible for any customs and import fees due on their orders. We are also not responsible for any delays due to customs clearance as this is based on a lot of factors in your country.
Lost / Stolen / Damaged parcels
We cannot be held responsible for lost or stolen parcels. Once your parcel leaves our hands, it is the responsibility of the carrier to deliver your parcel.
By purchasing with Pretty Pawfect Boutique you adhere to these conditions. In the unlikely event your parcel has not arrived or has arrived damaged, you can look to make a claim with Royal Mail and report to us so we may help facilitate.
For any questions regarding shipping please email: Orderhelp@prettypawfectboutique.co.uk